Orders, Delivery & Returns
How to place an order:
Simply browse our site and add any items that you wish to buy to your shopping cart. Once you are ready to place your order*, check the box to agree to our Terms and Conditions, click on the drop down box to select your preferred postage method, and then click 'checkout'.
You will then be taken to a log-in page where you can either login to your account, or create a new account. A summary of your order will be shown to the right, please check the details are correct before proceeding.
*Please note, the shopping cart will empty if you do not check-out within 120 minutes.
Enter your billing address and delivery address details (please note our system will only accept UK addresses, if you are outside of the UK, please take a look at our Overseas Shipping Policy, and email us at [email protected] if you are interested in a shipping price. Overseas orders will be processed manually via Paypal invoice.
Select your preferred payment method (choose between Paypal invoice**, Credit/Debit Card or Bank Transfer**.
Then click on 'Continue checkout'.
Once your order has been placed, you will receive an order confirmation email. If you do not receive this email, you may have missed the confirm order button after payment. If this is the case, the order may still be in your cart. You can check your account to see if the order is showing in your account, if not, please email us and we can check for you if the order has gone through.
** Payment by Paypal invoice: payment is due within 48 hours of receipt of Paypal invoice. Payment by Bank Transfer: payment is due within 48 hours of placing order. If you are unable to pay within 48 hours, please email us to discuss, otherwise your order may be cancelled and the items returned to stock.
Delivery:
We generally dispatch most week-days, but will always have a note on our checkout page to specify the next dispatch date and cut-off time for this*
*For Paypal invoice and Bank Transfer, please note that payment will need to be received before the cut-off time for dispatch that day
We can currently offer the following delivery options:
Royal Mail Tracked 48 (delivery aim within 2 working days)
Royal Mail Tracked 24 (delivery aim within 1 working day)
*Please note that larger or bulky orders may be sent via Courier rather than Royal Mail. If a change to your preferred delivery option is required, we will email you to advise this.
Delivery prices:
Order value up to £49.99: Royal Mail 48: £3.55, Royal Mail 24: £4.45
Order value £50.00-£69.99: Royal Mail 48: FREE, Royal Mail 24: £1.95
Order value £70.00-£99.99: Royal Mail 48: FREE, Royal Mail 24: £2.95
Order value £100.00 and over: Royal Mail 48: FREE, Royal Mail 24: £3.95
We are happy to upgrade to Special Delivery Next Day for an additional fee - please email us at [email protected] for a price!
Overseas shipping:
If you are outside of the UK, please email us prior to placing an order. For overseas, we have a minimum order amount of £50.00. Unfortunately we cannot offer free shipping outside of the UK, overseas shipping prices are charged at cost, and depend on the weight and value of the package. If you are interested in placing an order, please email us at [email protected] with a list of items that you are interested in (items/brands and exact quantities), and we can then get a shipping price for you.
If you wish to then go ahead with an order, we will send a Paypal invoice for the goods plus shipping price.
Order Cancellation:
If you need to cancel your order, please email us as soon as possible. If your order has not yet been dispatched, then we will happily cancel and refund for you. If your order has already been dispatched, we would ask you to wait for delivery, and then arrange for return of your goods (please note that we cannot offer free returns unless faulty). Once we receive your returned goods, we will email to ask whether you would prefer a refund or exchange. Returns will be accepted up to 14 days after you receive the goods (unless faulty).
Where you have qualified for free delivery, if you wish to return part of your order, which would then take the order total below the free delivery threshold, the original postage cost for the new order total will apply, and will be deducted from your refund. If you wish to exchange for other items, keeping your order total above the threshold, then the postage charge will not apply.
Returns:
Return of goods: non-faulty: Please note that we will only accept return of items which are still in their original/brand new condition. Items will be fully inspected on return. The following items will not be eligible for return:
- Items which have had their tags removed (where appropriate)
- Items which no longer have their original packaging
- Items which are missing parts
- Items which have been washed or used
- Items which have been marked or damaged
- Items which were received by customer more than 14 days ago
Where your item is part of a set or multi-buy, all items will need to be returned to be eligible for return
Return of goods: faulty: Please email us as soon as possible to advise of any faults with your item. If, on receipt, your item is confirmed to be faulty, we will arrange a replacement or refund, and will cover costs for return.